Here you have all the information about returns and cancellations of products purchased in the online store XRshop.

Commercial transactions carried out through this website are subject to the legislation in force in Spain, excluding any other national legislation and regardless of the place of residence of the buyer.

Concept of consumer and user

The right of withdrawal shall be in accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. In particular, only shall have the status of consumer and user:
● Natural persons acting for a purpose unrelated to their trade, business, trade or profession.
● Legal persons and unincorporated entities acting on a non-profit basis in a field outside a trade or business.

Right of withdrawal and return policy.

If you are the final consumer recipient of the product, subject to the provisions of the LGDCU, you have up to 14 calendar days to return your purchase or part of it. The period begins to run from the day you or a third party indicated by you, other than the carrier, received the good. In case you have purchased multiple goods in the same order that have been delivered separately, the withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the last of those goods. In case you have purchased a good composed of multiple components or parts, the withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, received the last component or material. You may return any product without giving any reason or penalty, provided that it has not been used or unsealed from its original packaging. In case of withdrawal, we will collect the goods, but the customer must bear the direct cost of the return.

The payment of the amount to be returned, which will include the delivery costs charged at the time of sale, will be made by the same means of payment used at the time of sale, unless you choose a different one, within 14 calendar days from the date on which we have received the communication of withdrawal. The amount to be returned will be reduced by the cost of collection of the returned products, which will be approximately and at most equivalent to the transport costs paid when the product was purchased.

The right of withdrawal is excluded in the case of products purchased to integrate them into a production or commercial process and, therefore, not subject to the application of the LGDCU.

Consequences of withdrawal

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any costs as a result of the reimbursement.

We will collect the goods and you will bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

How to make a return due to withdrawal or cancellation

1. Within the legal term of 14 days you must send an email to clients@xrshop.store, with the model form below:

To the attention of Joan Folguera Argelich, Polígono Activa Park, Carrer Térmens, 3 25191 Lleida (Lleida).

I hereby communicate/communicate (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following good;
- Order number:
- Order received on (Date):
- Product reference:
- Reason:
- Name of the consumer and user or consumers and users:
- Full address of the consumer and user or consumers and users:
- Signature of the consumer and user or consumers and users (only if this form is submitted in paper form)
- Date:

2. You will receive by e-mail a return authorization and delivery note which you must give to the courier service together with the item(s) to be returned.

* We remind you that without all the components for the return of integral product, that is, the same and in the same way which you received from XRshop or with clear signs of misuse, we will not accept the return and you will have to take care of both the collection of the product and the cost of transport used for it.

3. We will send you a courier service freight collect the item or items to be returned in perfect packaging and with other protective packaging other than that of the product to ensure no damage caused by transport. Another option is for you to send us the package yourself using the courier system of your choice. This last option is not available for shipments outside Spain.

4. The amount to be returned will be paid in the following days after review of the product by our technicians by the same means of payment used at the time of sale, unless you choose a different one, taking into account that the amount of the cost of collection will be deducted from the amount of the item or items to be returned. The amount of the collection in case of withdrawal are for the account of the customer and you can check them in the section Policy and shipping costs according to the location.