XRshop reserves the right to send orders by the most appropriate means of transport at any given time, taking into account destination, volume, kilos, carrier response or availability.

All international orders placed on XRshop will go through the import customs of your country , where you will be responsible for paying customs fees and/or local taxes and duties.

Shipping costs are not included and are the responsibility of the customer. Shipping costs for products are within the following range:

1. Mainland Spain, Portugal and Andorra: From €0 to €6.9 for orders up to €100. Free shipping for orders over €100, except for certain items from the manufacturer NWS, which due to their size and weight will have a shipping cost of €25.
2. Canary Islands, Balearic Islands and Autonomous Cities: Shipping costs will be provided based on distance and weight in the shopping cart on the website.

Shipping to Spain and Europe:

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs.

• Delivery times to mainland Spain are 24/48 hours if the order is placed before 4:00 p.m. on working days.
• Delivery times for the Balearic Islands are 3 to 5 business days.
• Delivery times for the Canary Islands are 4 to 6 business days.
• Delivery times for Ceuta and Melilla are 4 to 6 business days.
• Delivery times for Europe are 2 to 4 business days.

Except in exceptional cases, they are not delivered on weekends.

However, delivery delays may occur due to carrier incidents, so if any unexpected delay occurs, you can contact the shipping agency we have assigned to your order (a tracking code will be sent to you when your order is completed), by phone at +34 873 400 917 or by email at clients@xrshop.store.

For national and European shipments, we work with MRW, DHL and UPS.

If you want your order to be sent with a specific transport agency, you can select it at checkout. If you want your order to be sent with a different agency, you can tell us in the order notes or you can contact us to offer you alternatives. Our team will be responsible for assigning you an economical and fast alternative.

If the shipping company has come to deliver your order and you were absent, you can contact us, or the shipping agency. Remember that each shipping agency has its own policies and practices.

VAT for the Canary Islands

XRshop ships to the Canary Islands. If you place an order from the Canary Islands, the order amount will be shown with 21% VAT and this will be credited to you at the time of purchase. However, you may be required to pay local taxes when the product passes through customs.

International Shipping:

The prices shown do not include Value Added Tax (VAT) and are indicated in the selected currency. Unless otherwise expressly stated, the prices indicated do not include shipping costs. Once you add the product to the cart and specify the shipping address, you will be able to see the exact shipping price, as well as the agency responsible for delivery.

• Delivery times to Latin America are 5 to 6 business days.
• Delivery times for North America are 3 to 4 business days.
• Delivery times for Asia and Africa are 3 to 5 business days.
• Delivery times for Oceania are 5 to 7 business days.

 

Except in exceptional cases, they are not delivered on weekends.

However, delivery delays may occur due to incidents with carriers or customs, so if any unexpected delay occurs, you can contact the shipping agency that we have assigned to your order (a tracking code will be sent to you when your order is completed), via email clients@xrshop.store or website chat.

For international shipping, we work with DHL and UPS.

The transport company will provide you with alternative deliveries if you are not at the location you provided us on the day and time of unloading. Likewise, if you attempt to unload, the transport agency will contact you to specify a new delivery date and time. Remember that each transport agency has its own policies and practices.

Procedure for Claiming a Product Damaged in Shipping

In the event that you receive a product damaged during the journey from our warehouse to your address, we ask you to follow the following procedure so that we can process your claim quickly and effectively:

1. Initial Package Review :

   • Upon receipt of the package, please inspect the condition of the outer packaging before opening it.

   • If you notice any visible damage to the packaging (tears, dents, punctures, etc.), please document the condition before opening the package.

2. Required Photos : To process your claim, we will need the following photos:

   • A clear photo of the outer packaging showing the damage.

   • A photo of the damaged product where the damage is visible.

   • A photo of the inside of the package showing how the damaged product was packed.

   • If there are visible shipping labels on the packaging, please include a photo of these.

3. Contact Our Customer Service Team :

   • Please send an email to [support email] with the subject: "Claim for Damaged Product - [Order Number]" .

   • Please include in the email:

     • Your full name.

     • Order number.

     • The photos mentioned above.

     • A brief description of the damage observed.

4. Deadline for Reporting :

   • It is important that you make the notification within the first few hours. 48 hours after receiving the package to ensure that we can manage the claim with the carrier and proceed with the most appropriate solution.

5. Claim Management Process :

• Once your notification is received, our team will review the information provided and respond to you within a period of 2-3 business days .

• We will walk you through the next steps, which may include:

• Product replacement.

• Refund.

• Other alternatives depending on the situation.

Customs and taxes

At XRshop , we are not responsible for any customs duties , import duties, taxes or other charges that may apply to international orders.

Orders in the EU: Our products include VAT, which must be paid by the customer at the time of purchase. If you need an invoice, we can send one to you.

Orders outside the EU: It is important to note that any customs duties, import taxes or other charges that may apply in the destination country are the responsibility of the customer. These costs vary depending on the value and nature of the products and must be paid in accordance with local customs regulations.

Import Requirements: The customer is responsible for informing themselves of the import requirements of the destination country, which may include restrictions on certain products, special licenses, or additional documents required for customs clearance. Failure to comply with these requirements may result in delays or detention of the shipment by customs authorities.

Risks and Losses: XRshop is not responsible for problems during customs clearance or international transport, such as delays, delays or loss of shipments. In these cases, the customer assumes the corresponding responsibility, and no refunds will be made for the amount of the order.

If the customer refuses delivery of a package, they will still be responsible for any duties, taxes and customs fees incurred during shipping.

Please note that duties and taxes are non-refundable once the order has been dispatched, and returned products will not be eligible for a refund of these charges.

By making an international purchase with XRshop, you fully agree to and understand the terms and conditions set forth in this policy . For any questions or additional information, please do not hesitate to contact us.

In case it is necessary to pay taxes in advance, DHL Express or UPS will contact you with all the steps.

XRshop will always make every effort to respect the indicated delivery times.