Do you ship to other countries?

We ship all over Europe, including the Canary Islands and the Balearic Islands. Recently and progressively we are reaching the whole world, increasing the number of countries. You can find shipments to all Latin American countries, the United States, Canada, Nigeria, South Africa, Japan, Thailand and, as a novelty, Australia and New Zealand. If your country is not on the list, you can send us an email to clients@xrshop.store and we will be happy to help you and manage the shipment to your country.

Can I buy from XRshop if I am from Latin America?

Yes, XRshop manages shipping to all Latin American countries. If your country does not appear at the time of shipping, please contact us and we will manage it in the fastest and most efficient way so that you can obtain any of our products or services regardless of the country. We are finalizing the implementation of all Latin American countries in the shipping system.

What are the shipping costs to Latin America?

Shipping costs include transport and insurance of your order to the indicated delivery address. The amount is calculated based on the destination and the weight of the shipment, this is automatically calculated during the checkout of your order.

Please note that customs fees and/or local taxes and duties are not included. In the event that it is necessary to pay taxes in advance, the transport agency itself will contact you to indicate all the steps.

If you have any questions, need help or documentation, you can send us an email to clients@xrshop.store and we will be happy to help you.

Is shipping to the Canary and Balearic Islands free?

Shipping costs to the Canary Islands and the Balearic Islands are calculated based on the destination and weight of the shipment, which is automatically calculated during the checkout of your order.

In this final payment process, you will see the total price to be paid with the sum of the product and transport, adjusting the latter to the lowest and most competitive price possible.

What is the purchasing process if I am from a country outside of Spain?

Select your preferred currency from the dropdown.

Search and find within our online store the wide variety of products in the Extended Reality sector, the product that best suits your needs.

Add the product you want to the cart (you can repeat this step with the rest of the products you want).

Once you have selected all the products, go to “Your Cart” to review all the selected items. In this section you can modify the quantities as well as delete items.

At the bottom of “Your Cart” you will find the shipping calculator. Simply enter your country and postal code and the application will automatically calculate the shipping price for you.

Once the previous steps have been completed, the total price to be paid for the product will appear with the sum of the shipping to be paid. We will proceed to click on “Payment process”

On the next screen you will be asked to fill in all the fields in order to generate the invoice.

Once all the information fields have been filled out, you must continue to “Continue with shipments”

In the shipping section, you can select the same billing address or add a new one for delivery. Select the shipping option that best suits you and click “Continue to checkout.”

In this last section you will see a summary of all the previous data and all that remains is to select the payment method that best suits you.

Once you have made the payment you will receive a notification via email with a summary of your order.

Finally, once your order has been prepared and the shipping label has been generated, you will receive a new notification with the shipping agency and shipping number so that you can know the status of the shipment at all times.

During customs clearance in your country, the taxes you will have to pay will be determined. DHL Express or UPS will contact you to guide you through all the steps.

DHL Express and UPS offer different delivery methods for your products, so you can choose the one that best suits your needs.

In the event that it is necessary to pay taxes in advance, the transport agency itself will contact you to indicate all the steps.

If you have any questions or need more information, do not hesitate to contact us via email clients@xrshop.store

How long would the scope be under warranty?

For your information, the product purchased on our website for any user has a warranty value of three years from the date of delivery for new scopes and one year in case of reconditioned scopes.

Products purchased by companies for commercial purposes will have a warranty period of six months.

For more information about the product warranty period, you can find it in the “Guarantees” section that appears in the CONTACT section.

Is a purchase invoice generated or where can I claim it?

Yes, a purchase invoice is generated. During the account creation and order management process, you will be asked for your tax information in order to issue the invoice. This is issued within 24/48 hours of the date of shipment of your order.

If you need your invoice, you can send us an email to the following address: clients@xrshop.store, stating the order number.

How can I add or modify my account information?

For any problems with the email address, billing information, shipping information or basic input errors, you can contact clients@xrshop.store for the relevant modification before your order is shipped.

If you detect that any tax information necessary to obtain the billing relevant to your company has not been entered, please contact clients@xrshop.store in the same way for the modification.

How to contact technical support?

If you have any questions and/or problems with a product, you can contact us via email clients@xrshop.store . Remember to indicate your order or invoice number so that we can have all the information and have the serial number of the device on hand. Our specialist team will give you a response within a maximum of 24/48 hours or will indicate the support contact of the same manufacturer for relevant management.

Will I have problems with customs in Latin America if I buy products from XRshop?

If you are from Latin America and purchase from XRshop, all products must go through customs.
We make sure that the customs process is fast and with the least problems for you. Your only responsibility as a buyer will be to pay local taxes, costs and customs fees.

If I live in the Canary Islands, will the VAT of the peninsula be added to the final price?

Currently, in our online store, we are in the process of automatically implementing the IGIC of the Canary Islands, but it is not yet available at the moment, so at the time of making your purchase you will be charged 21% of the VAT of the peninsula.

This is not a problem, as we will immediately refund this amount (VAT) after receiving your order so that you can proceed with the relevant procedures at the customs in your location.

If you have any other questions, please feel free to contact us at clients@xrshop.store .

What does the ID or identity document that appears in the account creation registry mean?

For residents of Spain, there is the national identity document DNI, an essential document to complete the account registration.

If you do not have this document, you can fill in the field with the identification document number of your country or, failing that, omit the field with the text: “Y/N”.

What does the “Fulfillment not completed” message mean when I complete the processing of my order?

The “Fulfillment” message refers to the order issued to the warehouse to confirm the completion of the order and the relevant management. Therefore, the “ Not Fulfilled” section will be updated in the following hours with a tracking number to track your product that will already be on its way to your shipping address.

What is the delivery time for a product that is on order?

When you complete the purchase of one of our products that are on order, we carry out internal management to obtain the exact date and inform the customer with complete transparency. To do this, in the following days, our customer service colleagues will provide you, in the same email with which you registered, with the information regarding the final delivery time and the link to the tracking number.

What should I do if I receive a product damaged during shipping?

In the event that you receive a product damaged during the journey from our warehouse to your address, we ask you to follow the following procedure so that we can process your claim quickly and effectively:

  1. Initial Package Review :

    • Upon receipt of the package, please inspect the condition of the outer packaging before opening it.

    • If you notice any visible damage to the packaging (tears, dents, punctures, etc.), please document the condition before opening the package.

  2. Required Photos : To process your claim, we will need the following photos:

    • A clear photo of the outer packaging showing the damage.

    • A photo of the damaged product where the damage is visible.

    • A photo of the inside of the package showing how the damaged product was packed.

    • If there are visible shipping labels on the packaging, please include a photo of these.

  3. Contact Our Customer Service Team :

    • Please send an email to [support email] with the subject: "Claim for Damaged Product - [Order Number]" .

    • Please include in the email:

      • Your full name.

      • Order number.

      • The photos mentioned above.

      • A brief description of the damage observed.

  4. Deadline for Reporting :

    • It is important that you make the notification within the first few hours. 48 hours after receiving the package to ensure that we can manage the claim with the carrier and proceed with the most appropriate solution.

  5. Claim Management Process :

    • Once your notification is received, our team will review the information provided and respond to you within a period of 2-3 business days .

    • We will walk you through the next steps, which may include:

      • Product replacement.

      • Refund.

      • Other alternatives depending on the situation.