Here you have all the information about returns and cancellations of products purchased in the online store XRshop.

Commercial transactions carried out through this website are subject to the legislation in force in Spain, excluding any other national legislation and regardless of the place of residence of the buyer.

Concept of consumer and user

The right of withdrawal shall be in accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. In particular, only shall have the status of consumer and user:
● Natural persons acting for a purpose unrelated to their trade, business, trade or profession.
● Legal persons and unincorporated entities acting on a non-profit basis in a field outside a trade or business.

Right of withdrawal and return policy.

If you are the final consumer recipient of the product, subject to the provisions of the LGDCU, you have up to 14 calendar days to return your purchase or part of it. The period begins to run from the day you or a third party indicated by you, other than the carrier, received the good. In case you have purchased multiple goods in the same order that have been delivered separately, the withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the last of those goods. In case you have purchased a good composed of multiple components or parts, the withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, received the last component or material. You may return any product without giving any reason or penalty, provided that it has not been used or unsealed from its original packaging. In case of withdrawal, we will collect the goods, but the customer must bear the direct cost of the return.

The payment of the amount to be returned, which will include the delivery costs charged at the time of sale, will be made by the same means of payment used at the time of sale, unless you choose a different one, within 14 calendar days from the date on which we have received the communication of withdrawal. The amount to be returned will be reduced by the cost of collection of the returned products, which will be approximately and at most equivalent to the transport costs paid when the product was purchased.

The right of withdrawal is excluded in the case of products purchased to integrate them into a production or commercial process and, therefore, not subject to the application of the LGDCU.

Consequences of withdrawal

 

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any costs as a result of the reimbursement.

We will collect the goods, and you will bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

How to cancel an order that has not yet shipped

At XRShop, we value customer satisfaction and strive to provide excellent service. We understand that, on occasion, circumstances may arise that require the cancellation of an order. In the event that you want to cancel an order partially or completely that has not yet been sent, you must send us the model form that you will find in "How to make a return for withdrawal or cancellation).

For the attention of Joan Folguera Argelich, Polígono Activa Park, Carrer Térmens, 3 25191 Lleida (Lleida)

I hereby communicate/communicate (*) that I/we withdraw from my/our (*) contract of sale of the following good;

Order number:
Product reference:
Reason:
Name of the consumer and user or consumers and users:
Full address of the consumer and user or consumers and users:
Signature of the consumer and user or consumers and users (only if this form is submitted in paper form).
Date:

The amount to be refunded will be handled within 48 working hours of notification of cancellation, by the same means of payment used at the time of sale, unless you choose a different one. You will receive a confirmation email, order cancellation and refund notice. Depending on the means of payment, the time for crediting your account may vary.